Privacy Policy

This Privacy Policy describes how Tech Fusioncodes Technologies Private Limited, operating under the brand FusionCode or FusionCodes (referred to as “FusionCode,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal data.

Our registered office is at:

CP/140, 1st Floor, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India

Company identifiers:

• CIN: U62091UP2025PTC219225
• GSTIN: 09AALCT7020R1ZL
• Email: business@fusioncodes.in
• Telephone: 0522-4609457

FusionCode is a software development and technology services company. We design, develop, integrate, maintain, and support websites, mobile applications, APIs, enterprise software, CRM systems, automation solutions, and other digital products. References on our website to fintech, recharge, utility-payment, WhatsApp, blockchain, device-management, or similar solutions describe software development, integration, or technology services unless a page expressly states otherwise.

FusionCode does not, merely by providing or describing software, act as a bank, wallet issuer, payment system operator, lender, investment intermediary, Aadhaar authentication agency, or principal provider of a regulated financial service.

This Policy applies when you:

• visit or interact with fusioncodes.in and pages, forms, or services operated directly by FusionCode;
• contact us by web form, email, telephone, WhatsApp, social media, or another communication channel;
• request a proposal, demonstration, consultation, quotation, support, or other information;
• become or represent a customer, vendor, technology partner, or business contact;
• apply for employment or otherwise engage with our recruitment process; or
• use a FusionCode-owned product or customer portal that refers to this Policy.

Some products or services may have an additional privacy notice, consent screen, agreement, or customer-specific policy. That additional notice applies to the relevant product or feature and, where it conflicts with this general Policy, will control for that product or feature.

This Policy does not automatically govern a website, application, or platform that FusionCode develops for a customer but that the customer owns or operates. In those cases, the customer normally decides why and how personal data is processed, and its privacy policy should be reviewed. FusionCode may process that data on the customer’s documented instructions as a technology service provider or data processor.

Depending on the circumstances, FusionCode may act in either of the following roles:

• For our own website and business operations: we determine why and how personal data is processed and act as the data fiduciary or controller, as applicable.
• For customer systems and managed services: we process personal data on behalf of a customer under a contract and the customer’s instructions. The customer remains responsible for providing appropriate notices, identifying a lawful basis, managing user requests, and configuring the service lawfully, except for obligations that apply directly to FusionCode.

If your request concerns data held in a customer-operated system, we may direct you to that customer or assist the customer in responding.

We collect only the data reasonably required for the relevant interaction, service, or legal obligation. Depending on how you interact with us, this may include:

4.1 Information You Provide

• your name, business name, job title, and organisation;
• email address, telephone number, WhatsApp number, and other contact details;
• project requirements, budget range, preferred technology, messages, files, and information submitted through enquiry or proposal forms;
• account information, username, and authentication details for portals operated by us;
• billing contact, tax information, purchase order, contract, invoice, and payment-status information;
• support requests, feedback, call notes, correspondence, and complaint details;
• event, webinar, newsletter, or marketing preferences; and
• résumé, employment history, education, portfolio, compensation expectations, and other recruitment information.

Please do not send Aadhaar numbers, banking credentials, card PINs, passwords, one-time passwords, health records, biometric information, or other sensitive data through a general website form unless we have specifically requested it through an authorised and secure process for a clearly stated purpose.

4.2 Data Collected Automatically

When you use our website or an online service, we or our authorised service providers may collect:

• IP address, browser type, operating system, device type, language, and approximate location derived from IP;
• referring page, pages visited, actions taken, date and time, session duration, and navigation information;
• cookie identifiers, campaign parameters, and advertising or analytics identifiers, where permitted; and
• server logs, security events, error reports, crash information, and diagnostic data.

We do not state that cookies contain no personal data. Depending on how they are used and linked, cookie identifiers, IP addresses, and similar online identifiers may constitute personal data.

4.3 Data Processed Through Products and Customer Solutions

The categories processed through a particular product depend on the features selected and the customer’s configuration. They may include:

• user, team-member, administrator, dealer, reseller, employee, or customer account information;
• business messaging content and metadata, contact records, templates, assignments, tags, lead-source information, connected business-account configuration, and communication history;
• business leads imported from forms, advertising platforms, spreadsheets, APIs, websites, or communication channels;
• device identifiers, enrolment details, serial numbers, control or compliance status, diagnostic events, security signals, and location data where a device-management feature requires it and appropriate notice and permission have been provided;
• order, subscription, instalment schedule, ledger, invoice, and payment-status records entered by a customer or its authorised users; and
• application data, database records, files, logs, and other information processed in custom software or managed infrastructure.

For customer-controlled products, FusionCode generally processes this data to provide the contracted service and not for unrelated independent purposes.

4.4 Data From Other Sources

We may receive personal data from:

• the organisation you represent;
• customers, authorised users, referrals, vendors, and channel or implementation partners;
• connected services or platforms that you or a customer choose to integrate;
• social media, advertising, analytics, recruitment, or business networking platforms; and
• publicly available business directories and professional sources, where permitted by law.

Where an integration is enabled, the third-party platform’s terms and privacy policy also apply to its own processing.

We may process personal data for the following specific purposes:

• to respond to enquiries and communicate about a requested service;
• to prepare proposals, demonstrations, quotations, statements of work, and contracts;
• to create and manage accounts and authenticate authorised users;
• to design, develop, configure, integrate, host, maintain, and support software and digital products;
• to provide customer service, investigate errors, monitor availability, and improve performance;
• to process invoices, maintain accounting records, and confirm payment status;
• to protect accounts, systems, customers, and users against unauthorised access, abuse, malware, fraud, or security incidents;
• to understand website usage and improve content, navigation, products, and services;
• to send service messages, security alerts, product updates, and other non-promotional communications;
• to send marketing communications where you have requested them or where otherwise permitted by applicable law, with an available opt-out;
• to manage vendor, customer, partner, and employment relationships;
• to evaluate job applications and conduct recruitment;
• to establish, exercise, or defend legal claims and enforce agreements;
• to comply with tax, corporate, employment, cybersecurity, law-enforcement, court, and other applicable legal requirements; and
• to complete a merger, reorganisation, financing, acquisition, or sale of all or part of our business, subject to appropriate safeguards.

Where consent is required, we will request consent through a clear affirmative action for the specified purpose. You may withdraw consent through the method provided at collection or by contacting us. Withdrawal does not affect processing lawfully completed before withdrawal, and it may prevent us from providing a feature that requires the relevant data.

We may also process data without consent where an applicable law permits or requires it, including for certain legitimate uses expressly recognised by law. We do not treat a broad commercial interest as unlimited permission to use personal data.

If you submit an enquiry or request contact, we may respond through the channel you selected or the contact details you provided. Service, account, security, billing, and support communications are not promotional messages.

We may send promotional email, SMS, RCS, WhatsApp, or telephone communications only in accordance with applicable consent and telecommunications requirements. We do not claim that a website checkbox automatically overrides registrations under do-not-disturb or similar preference systems.

You may opt out of promotional communications by using the unsubscribe method in the message or by emailing business@fusioncodes.in. We may retain minimal suppression information so that we can honour the opt-out. Opting out of marketing does not stop communications necessary to provide a requested service or administer an existing relationship.

Our website may use:

• strictly necessary cookies for security, session management, form operation, and essential functions;
• preference cookies to remember selected settings;
• analytics cookies to understand visits and improve performance; and
• advertising or campaign technologies to measure campaigns or deliver relevant advertising, where used and permitted.

Where required, non-essential cookies will be used only after an appropriate choice has been provided. You can manage cookies through our consent tool, where available, and through your browser settings. Blocking some cookies may affect certain functions.

Third-party tools may place or read their own cookies when enabled. Their processing is governed by their respective privacy notices. The live cookie banner or cookie notice should identify the current tools and cookie categories used on the website.

We do not sell personal data for money. We may share personal data only as reasonably necessary for the purposes described in this Policy with:

• cloud hosting, data storage, content-delivery, backup, cybersecurity, and infrastructure providers;
• email, telephony, messaging, customer-support, CRM, analytics, advertising, and form-service providers;
• payment gateways, banks, accounting providers, and invoicing tools for business payments;
• implementation partners, subcontractors, consultants, and independent professionals supporting a contracted project;
• auditors, insurers, accountants, lawyers, and other professional advisers;
• a customer that controls the relevant application, account, workspace, lead, message, device, or project data;
• government authorities, regulators, courts, or law-enforcement bodies where disclosure is legally required or reasonably necessary to protect legal rights and safety; and
• a successor or transaction counterparty in connection with a proposed or completed corporate transaction, subject to confidentiality and appropriate safeguards.

Service providers and subcontractors are permitted to process data only for authorised purposes and are expected to apply appropriate confidentiality and security measures. A third party that independently determines how it uses personal data is responsible for its own processing and privacy notice.

We do not share Aadhaar data for authentication, submit KYC data to financial institutions, or disclose investment or wallet information merely because our website describes software that can be built or integrated for fintech businesses.

Some service providers, integrations, customers, or support teams may process or access data from countries outside India. Where personal data is transferred internationally, we will take reasonable steps to use appropriate contractual, organisational, and technical safeguards and will comply with restrictions or requirements notified under applicable law.

Customer contracts may specify approved hosting regions, subprocessors, or transfer arrangements for customer-controlled data.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

• respond to and maintain a record of an enquiry;
• perform a contract and provide support or warranty services;
• keep legally required tax, accounting, corporate, and employment records;
• maintain security logs and investigate incidents;
• resolve disputes and establish, exercise, or defend legal claims;
• honour marketing opt-outs; and
• meet customer instructions for customer-controlled data.

Retention periods vary according to the type of record, contractual commitments, legal limitation periods, security needs, and applicable law. When data is no longer required, we will delete it, anonymise it, or securely isolate it until deletion is technically completed through normal backup cycles.

For data processed on behalf of a customer, deletion and return are governed by the customer’s instructions, the applicable contract, product settings, and legal requirements.

We use reasonable and appropriate technical and organisational measures designed to protect personal data. Depending on the system and risk, these may include access controls, authentication, encryption in transit, network and endpoint safeguards, logging, monitoring, backups, vulnerability management, employee confidentiality obligations, and incident-response procedures.

No internet transmission, software system, or storage method is completely secure. We therefore cannot guarantee absolute security. Users are responsible for safeguarding their passwords, authentication factors, API keys, and devices and for promptly notifying us of suspected unauthorised access.

If a personal-data breach occurs, we will investigate, take reasonable containment and remediation measures, and provide notifications where and within the time required by applicable law or contract.

Subject to applicable law and the relevant provisions being in force, you may have the right to:

• obtain information about the personal data we process and the processing activities;
• request correction, completion, or updating of inaccurate or incomplete personal data;
• request erasure of personal data that is no longer required, subject to lawful retention requirements;
• withdraw consent where processing is based on consent;
• opt out of promotional communications;
• raise a grievance about our processing or our response to a request; and
• nominate another individual to exercise applicable rights in the event of death or incapacity, where the law provides that right.

To exercise a right, email business@fusioncodes.in with the subject line “Privacy Request.” Please describe your request and the relevant interaction, account, or service. We may ask for information reasonably necessary to verify your identity and authority. Do not send a full identity document unless specifically requested through a secure method.

Rights may be limited where we must retain or process data to comply with law, protect another person’s rights, maintain security, prevent fraud, perform an existing contract, or establish or defend legal claims. We will respond within the period required by applicable law.

If FusionCode processes the data solely for one of our customers, please submit the request to that customer. We will provide reasonable assistance as required by our contract and applicable law.

Our corporate website and business services are directed primarily to businesses and adults. We do not knowingly solicit personal data directly from anyone under 18 through the general website.

If a product is intended to process a child’s data, the applicable customer and product workflow must provide the required notice, age or guardian verification, and verifiable parental or lawful guardian consent before processing, unless a legal exception applies. We do not use children’s personal data for tracking, behavioural monitoring, or targeted advertising in a manner prohibited by law.

If you believe a child has provided personal data to us without appropriate authorisation, contact business@fusioncodes.in.

Our website and products may link to or integrate with third-party websites, platforms, APIs, social networks, app stores, payment services, communication channels, or cloud services. FusionCode does not control the independent privacy practices of those third parties. Review their privacy notices before providing data or enabling an integration.

A link, integration, portfolio reference, or technology logo does not by itself imply that the third party endorses FusionCode or that FusionCode controls the third party’s processing.

We may update this Policy when our services, technologies, legal obligations, or data practices change. We will publish the revised Policy with an updated “Last updated” date. If a change materially affects how we use previously collected personal data, we will provide additional notice or obtain consent where required by law.

We will not rely solely on continued website use as consent to a materially new purpose where fresh consent is legally required.

For questions, complaints, consent withdrawal, or privacy-right requests, contact:

Privacy and Grievance Contact
Tech Fusioncodes Technologies Private Limited
CP/140, 1st Floor, Viraj Khand-4
Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Email: business@fusioncodes.in
Telephone: 0522-4609457

Please use the subject line “Privacy Request” or “Privacy Grievance” so that the matter can be routed appropriately. We will review and respond within the period required by applicable law.

If you are dissatisfied with our response, you may pursue any escalation or complaint mechanism available under applicable data-protection law once the relevant mechanism is legally available to you.