Effective date: 9 September 2026
Last updated: 9 September 2026
Last updated: 9 September 2026
This Cancellation and No-Refund Policy (“Policy”) applies to payments made to Tech Fusioncodes Technologies Private Limited, operating under the brand FusionCode or Fusion Codes (“FusionCode,” “we,” “us,” or “our”), for software subscriptions, SaaS platforms, information-technology services, software development, implementation, integration, maintenance, support, hosting, consulting, digital marketing, and other products or services supplied by us.
Our registered office is:
CP/140, 1st Floor, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
This Policy should be read with our Terms and Conditions and the applicable proposal, quotation, order form, statement of work, subscription plan, invoice, licence, or other written agreement (“Service Agreement”).
All payments made to FusionCode are final, non-refundable, and non-transferable, except where a refund is expressly required by applicable law or expressly agreed in a written document signed by an authorised representative of FusionCode. A subscription or service may be cancelled only prospectively as described in this Policy; cancellation does not reverse a payment that has already been processed or become due.
This no-refund rule applies whether payment is made for a subscription, service fee, setup fee, advance, milestone, licence, renewal, support plan, maintenance plan, hosting plan, consultation, integration, customisation, or any other charge.
Before making payment, the customer is responsible for reviewing the applicable service description, scope, pricing, billing frequency, technical requirements, dependencies, limitations, and this Policy. Making payment, approving an invoice, accepting an order, activating a subscription, or permitting work to begin confirms acceptance of this Policy.
Nothing in this Policy excludes a right or remedy that cannot lawfully be excluded.
Subscription fees are charged for access to software, infrastructure, licensed capacity, support availability, account provisioning, and reserved resources during the selected billing period. Subscription fees are not based solely on actual login frequency or usage.
Accordingly:
Where a plan includes usage-based or third-party charges, the customer remains responsible for charges incurred before cancellation or suspension, including charges that are reported or invoiced later by the relevant provider.
Where a subscription is identified as automatically renewing, it will renew for the stated billing period until cancelled in accordance with this Policy or the relevant Service Agreement.
The customer is responsible for cancelling before the next renewal is processed. Once a renewal payment has been charged or an invoice has become due under the agreed billing cycle, it is non-refundable and cannot be reversed merely because the customer intended to cancel, forgot to cancel, did not use the service, or no longer requires it.
Where the platform provides a self-service cancellation option, the customer should use that option. Otherwise, a cancellation request must be emailed to business@fusioncodes.in from the registered or authorised email address.
Cancellation is effective only when:
Deleting an application, removing a payment method, disabling an integration, not using the service, or informing a salesperson or unauthorised person does not by itself cancel a subscription.
Where required by applicable law or the applicable billing arrangement, we may send renewal or billing notices. The absence of an optional reminder does not cancel an agreed recurring subscription.
Unless a Service Agreement states otherwise, cancellation prevents renewal for the next billing period but does not reverse the current charge.
Following cancellation:
Cancellation of a subscription does not automatically cancel a separate hosting plan, support plan, third-party service, custom-development engagement, or outstanding invoice unless expressly confirmed in writing.
Custom software services require planning, analysis, resource allocation, developer scheduling, design, architecture, project management, research, and opportunity commitment. For that reason, payments made for custom work are non-refundable.
This includes:
No refund is provided where:
If the customer ends a project, all fees paid remain non-refundable, and the customer must also pay for completed work, work in progress, committed third-party costs, taxes, and other amounts due under the Service Agreement.
Setup, onboarding, activation, configuration, integration, and migration fees compensate for work and resources used to prepare or connect the service. These fees are non-refundable once payment is processed or the work is scheduled, whichever occurs first.
Failure to complete onboarding because the customer does not provide information, permissions, documents, credentials, approvals, or access does not create a refund right.
Where onboarding depends on approval by a third-party provider or platform, FusionCode does not guarantee approval and does not refund its setup or professional-service fees if approval is delayed, rejected, restricted, or revoked for reasons outside our control.
The following payments are non-refundable once ordered, provisioned, reserved, activated, renewed, committed, or paid to a third party:
Third-party prices, taxes, tariffs, messaging categories, exchange rates, and platform policies may change. Such changes do not create a right to refund fees already paid to FusionCode.
Support, maintenance, annual maintenance contracts, consulting retainers, and dedicated-resource fees reserve professional capacity and availability. They are non-refundable whether or not the customer uses every available hour, ticket, meeting, maintenance window, or support entitlement.
Unused hours, tickets, service days, or resource capacity do not roll over unless the applicable Service Agreement expressly permits it. Cancellation does not refund reserved capacity or charges for the current commitment period.
Fees for SEO, social-media management, content, campaign management, creative services, lead-generation setup, marketing automation, and advertising support are non-refundable.
Search rankings, traffic, leads, approvals, conversions, audience size, cost per result, and sales depend on market conditions, customer offerings, platform decisions, algorithms, competition, landing pages, budgets, and other factors outside FusionCode’s control. Failure to achieve a preferred commercial result does not create a refund right unless a specific result and refund remedy were expressly guaranteed in a signed Service Agreement.
Advertising spend and third-party platform charges are separately non-refundable once consumed or committed.
FusionCode solutions may depend on external banks, APIs, cloud providers, telecom operators, payment gateways, social networks, Meta, WhatsApp, Google, Apple, app stores, hosting providers, blockchain networks, advertising platforms, or other third parties.
A third party’s downtime, rejection, suspension, account restriction, policy change, price change, API modification, rate limit, service discontinuation, settlement delay, security event, or refusal to approve the customer does not entitle the customer to a refund from FusionCode for services already supplied, resources reserved, or work performed.
Where commercially reasonable, FusionCode may offer technical assistance, an alternative integration, revised scope, or service credit. Such assistance or credit is discretionary unless required by the Service Agreement and is not an admission of liability.
FusionCode may, at its sole discretion or under a service-level agreement, provide:
Unless expressly stated in writing:
A free trial, demonstration, sandbox, prototype, or proof of concept may have limited functionality, data, support, duration, or availability. The customer should use the available evaluation period to determine suitability before purchasing.
If a trial converts into a paid subscription with the customer’s authorisation, charges made after conversion are non-refundable. Failure to use or cancel a trial before an authorised conversion date does not create a refund right, subject to applicable law and the disclosed trial terms.
An upgrade may take effect immediately and may require payment of the price difference, usage charges, or a new billing cycle as stated at purchase.
A downgrade normally takes effect from the next billing period. No refund, prorated adjustment, or cash credit is provided for downgrading during a paid period unless the Service Agreement expressly states otherwise.
If downgrading reduces storage, users, devices, messages, integrations, or features, the customer is responsible for exporting or reducing data and usage before the downgrade takes effect.
No refund is provided because a customer:
Customers should seek clarification before payment if any requirement or plan feature is unclear.
No refund or credit is due if FusionCode suspends or terminates a service because of:
The customer remains liable for charges incurred before suspension or termination and for any committed third-party costs.
A refund will be considered only in the following limited circumstances:
These exceptions address payment errors or mandatory obligations; they do not create a general satisfaction guarantee or trial-after-purchase right.
Where an overpayment or duplicate payment is verified, FusionCode may first offer adjustment against an outstanding or future invoice where lawful and acceptable. Any required monetary refund will ordinarily be made to the original payment method or verified originating account.
A customer claiming one of the limited exceptions in Section 17 must email business@fusioncodes.in with the subject line “Billing Error Review” and provide:
Do not send card PINs, passwords, one-time passwords, full card numbers, or internet-banking credentials.
The request should be submitted promptly after the charge is discovered. FusionCode may request additional information reasonably necessary to verify the claim and prevent fraud. Submission of a request does not guarantee approval.
If approved, processing time will depend on the bank, payment gateway, card network, payment method, and applicable law. FusionCode is not responsible for delays caused solely by those institutions after we have initiated an approved refund.
Customers should contact FusionCode first regarding a billing concern so that we can investigate and attempt resolution.
A chargeback or payment dispute does not cancel the underlying invoice, subscription, or contractual obligation. If a chargeback is raised for a validly authorised and correctly charged non-refundable payment, FusionCode may provide transaction records and contractual evidence to the payment provider and may suspend the relevant service while the dispute is reviewed.
Where permitted by law and contract, the customer may remain responsible for the original amount, chargeback fee, collection cost, and losses caused by a bad-faith or fraudulent dispute. Nothing in this Policy prevents a customer from lawfully disputing a genuinely unauthorised or incorrect charge.
Promotional credits, referral credits, coupons, bonus balances, free usage, and goodwill credits:
The use of the term “credit” or “balance” within a SaaS account does not mean that FusionCode operates a regulated payment wallet or accepts a repayable financial deposit.
A customer’s closure, insolvency, management change, ownership dispute, partner dispute, employee departure, loss of funding, or inability to continue its business does not create a refund right.
Account access, authorised-contact changes, or assignment requests will be handled according to the Service Agreement, verification requirements, and applicable law. Paid fees remain non-refundable.
Fees and taxes already invoiced or paid are non-refundable except where adjustment is required by applicable tax law. Where a credit note or tax adjustment is legally required, it will be processed in accordance with applicable GST, accounting, and documentation requirements.
A tax adjustment or credit note does not by itself mean that a cash refund is due.
FusionCode may update this Policy to reflect changes in its services, billing practices, technology, or applicable law. The revised version will be published with a new “Last updated” date and will apply prospectively.
A change to this website Policy will not retroactively alter an express refund term in a signed Service Agreement. Material changes affecting an active subscription will be communicated where required by applicable law or contract.
This Policy is governed by the laws of India.
Before starting formal proceedings, the customer should send a written notice describing the dispute and allow at least 30 days for authorised representatives to attempt a good-faith resolution, unless urgent relief is required.
Subject to any dispute-resolution clause in a signed Service Agreement and any mandatory consumer forum or jurisdiction provided by law, the courts at Lucknow, Uttar Pradesh, India will have exclusive jurisdiction.
For cancellation notices, billing-error reviews, or questions about this Policy, contact:
Tech Fusioncodes Technologies Private Limited
CP/140, 1st Floor, Viraj Khand-4
Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Email: business@fusioncodes.in
Telephone: 0522-4609457
Use the relevant subject line:
Include the registered customer name, account identifier, invoice number, and sufficient information for us to identify the relevant service.